Shipping and Returns

Velocity Cycle Wear

Shipping and Returns

Shipping

We charge a flat rate of £5 for tracked shipping within Britain, and £12 for the rest of the World. Orders are shipped the same day where possible or the next working day at the latest. 

Returns  

We want you to be happy with your purchase, if you are not, you have 30 days within which you can return your item for a full refund. Your item must be returned to us in un-worn, new condition, complete with its original packaging. 

The returned product must be accompanied by a note stating your order number, the items you are returning, the reasons you are returning them and the remedy you would prefer (refund or replacement) in each case.

Once received, please allow 7 working days for the processing of your refund or exchange. Exchange items are shipped free of charge.

Return Shipping
If the item you receive is faulty we will refund you the cost of any return postage. If returning an item for an exchange or a refund, the customer is responsible for the return postage. We strongly advise you to use a trackable service for your returns. We cannot be held responsible for lost returned parcels. 

Returns Address

Velocity Cycle Wear c/o Complete Mailings LTD, Unit 5 Bradley Park, High Holborn Road, Ripley, Derbyshire, DE5 3NW

Warranty

If within 6 months of your purchase, you experience a problem with your garment (beyond the normal wear associated with the cycling that you have been doing), please contact us and we will either repair or replace your item, or offer you a refund if you prefer.